faq

FAQ

Who operates LOMQERE?

LOMQERE is operated by Beijing Shufan Xingyuan Technology Co., Ltd. at Room A2325, 1st Floor, No. 47 Yuqiao Beili, Tongzhou District, Beijing, China (Cluster Registration).

What products do you offer?

The collection includes the pleated ceramic table lamp, oval walnut serving tray, arch stone bookends, ribbed ivory vase, sage rolling cart, walnut desktop organizer, oatmeal woven throw, canvas weekender bag, and textured nesting storage baskets.

When will my order be prepared and delivered?

Preparation normally takes 2–4 business days following payment confirmation, or up to 5 business days in busy periods. Standard transit to supported U.S. destinations is generally estimated at 10–15 business days after dispatch. Delivery dates are estimates.

What will shipping cost, and where does it start?

Shipping choices and costs appear at checkout. Orders may leave our facilities or a designated fulfillment partner, so the shipment origin can differ from our registered address.

Will I get tracking? What if a parcel is delayed or missing?

Available tracking is provided after dispatch. Allow time for the carrier to post events. If tracking stalls, a parcel appears lost, or a delivered parcel remains missing after checking the delivery area and nearby recipients, email us with the order number.

How do returns and refunds work?

Eligible items may be returned within 30 calendar days after confirmed delivery. Request instructions by email before sending a return; do not send it to the registered address without direction. Preference-based return shipping is generally the customer’s responsibility. Approved refunds normally go to the original payment method within 5–10 business days after the returned item is received and inspected.

Can I cancel or report a problem?

Request cancellation as soon as possible before fulfillment. A successful pre-fulfillment cancellation has no cancellation fee, but cancellation cannot be guaranteed after processing starts. For damage, defects, incorrect or missing items, or a material mismatch with the description, send your order number and supporting photos or video. We will review an appropriate solution without additional costs caused by our product or fulfillment error.